Refund Policy

Under the European Union law, a customer has the right to return any product for a 14 day period after point of sale. The returned product must be in its original condition and resalable in order to qualify for a full refund. Products which have been opened are not eligible under The Attract’s return policy due to hygiene reasons. No exceptionsPlease note that any original shipping costs are non-refundable, and we do not cover any costs for handling charges or return shipping.
Our products were created with results in mind and we are committed to helping our customers reach their communication and bonding goals. yet we know it takes about 90 days to see any sustained growth and bonding in your family relationship, some achieve this faster. However, we are confident that if an open, honest, transparent conversation solution is a good fit, you should see at least some visible progress after this time period (with consistent conversations). So, if you have been consistently using our product(s) correctly for 90 days with no results, we will give a refund. Please note: Refunds can only be processed within 6 months from when an order is placed.
Want to change an address or place your order on hold? Once an order is placed, it can only be changed up until 1. when the order has been picked by our fulfilment team and provided with a tracking number. 2. When an order is processed, a shipping confirmation email will be sent (this is different from the order confirmation email). __________________________________ Once the shipping confirmation is provided then it is too late to change the order. Want to cancel an order? Once an order has be dispatched, it is unfortunately not possible to cancel it. Once received, the products must then be returned unopened in their original, resalable condition in order to be eligible for a full refund. Please refer to process a return.I placed multiple orders, can they be sent as one parcel?It’s not possible to merge orders. Once any individual order is placed, it generates an internal work request with our fulfilment team. If it’s absolutely necessary you may cancel all orders before they are fulfilled and make a brand new order with all the required products, this should then come as one package. Contact Customer Fulfilment on: hi@theattract.com or via Chat, who will happily try to fix any mistakes that might occur with your order. Once the shipping confirmation is provided then it is too late to cancel or make any change the order.  
You can get in touch with us by email at hi@theattract.com  or via phone using the numbers below. UK:- +44 020, TEST/SMS only:- +44 07775964150

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